FAQS

Everything you need to know before booking.

I'm Here To Help

Clear answers to the most common questions so you feel confident leaving your pet in safe hands.

If you can't find the answer you're looking for, please get in touch - I'm always happy to help!

Reliable, caring and professional service.

Six years' experience working in a veterinary practice.

Tailored walks and pet care to suit every dog.

Experienced with animals of all sizes and personalities.

Regular photo updates for complete peace of mind.

Bookings & Availability

How do I book a walk or visit?

The best way to get started is by completing my Client Inquiry Form via the 'Book Your Free Meet & Greet' button. Alternatively, you're welcome to get in touch through my Contact page if you'd prefer to chat first.

The Client Inquiry Form must be completed before your initial Meet & Greet.

Do you offer a free Meet & Greet?

Yes! I offer a complimentary Meet & Greet before your first booking.

This gives us a chance to get to know each other, discuss your pet's routine and individual needs, and make sure they feel comfortable and happy in my care.

How far in advance should I book?

As early as possible is always best, especially for regular or ongoing bookings. However, I understand plans can change and will always do my best to accommodate last-minute requests where I can.

Do you accept regular and ad-hoc bookings?

Yes! I offer both regular and occasional pet care, subject to availability. Regular bookings can be discussed during your Meet & Greet, while ad-hoc bookings can be requested whenever you need them.

Can I make changes to an existing booking?

Absolutely. If you need to amend your booking, please get in touch as soon as possible. I'll always do my best to accommodate changes, subject to availability and my cancellation policy.

Areas Covered & Travel Charges

What areas do you cover?

I cover locations within a 5-mile radius of my home, free of charge, including Didcot and surrounding villages.

Do you charge extra for travelling outside your usual area?

For clients outside my 5-mile radius, a travel fee of £0.50 per mile applies to both the outward and return journeys to and from your home.

Any applicable travel charges will be discussed and agreed before your booking is confirmed.

Dog Walking

Are walks tailored to my dog's individual needs?

Absolutely! Every dog is different, so I tailor walks to suit their age, breed, personality, energy levels and individual requirements. My aim is to make every walk enjoyable, stimulating and suited to your dog's needs.

Where will my dog be walked?

Walks take place in your local area, with routes varied to provide different surroundings and experiences. I aim to keep walks interesting rather than following exactly the same route every time.

What happens if the weather is bad?

Your dog's comfort and safety always come first. If weather conditions make walking unsuitable, I'll discuss alternative arrangements with you, such as a shorter outing or an appropriate home visit.

Will I receive updates after my dog's walk?

Absolutely! I love keeping owners updated. You'll receive regular photo updates so you can see what your dog has been up to while they're in my care.

Home Visits

What is included in a home visit?

Home visits are tailored to your pet's individual needs and routine. Depending on your requirements, visits can include feeding, refreshing water, toilet breaks, cleaning litter trays, providing companionship and general care while you're away.

What animals do you care for?

I offer home visits for dogs, cats and small animals, including rabbits and guinea pigs. Whether you need someone to check in on your dog, care for your cats or look after your smaller pets, I'm happy to discuss your requirements.

Can you look after multiple pets during one visit?

Yes! I'm happy to care for multiple pets within the same household. Additional animal charges may apply depending on the type and number of animals.

Small furries, such as rabbits and guinea pigs, are charged as one additional-animal category rather than individually.

Can visits be arranged around my pet's usual routine?

Absolutely. Visit times can be arranged around your pet's usual routine and your requirements. I'll always do my best to accommodate your preferred times, subject to availability.

Can you administer medication or follow specific care instructions?

Yes. I'm happy to discuss medication, dietary requirements and additional care needs where I can safely accommodate them. Your pet's individual requirements will be discussed and recorded during the Meet & Greet.

Will I receive updates while I'm away?

Of course! I'll send regular photo updates so you can see how your pets are getting on and have peace of mind while you're away.

Overnight Stays

What does an overnight stay include?

An overnight stay provides 14 hours of care in your home, keeping your pets comfortable in their familiar surroundings while you're away.

Care is tailored to your pet's usual routine, including companionship, feeding, toilet breaks and general care as agreed.

How much does an overnight stay cost?

Overnight stays are £70 for up to 2 pets. Additional dogs are £10 each, and additional cats are £5 each.

Additional daytime visits can also be arranged at my usual rates.

Can you care for multiple pets during an overnight stay?

Yes! I'm happy to care for multiple pets within the same household. Any additional charges will be discussed and agreed before your booking is confirmed.

Will you follow my pet's usual routine?

Absolutely. I'll discuss your pet's normal routine, feeding arrangements, exercise requirements and any specific care instructions during the Meet & Greet so I can keep things as familiar and comfortable as possible.

Dog Transportation

What is your dog transportation service?

I offer safe, reliable transportation for dogs who need a lift to appointments, kennels, groomers or other pre-arranged destinations. I'll collect your dog directly from your home and ensure they're safely transported to their destination.

What types of journeys do you offer?

I offer one-way journeys and collection-and-return services. Whether your dog needs dropping off somewhere or collecting and bringing home afterwards, I'll arrange a service to suit your requirements.

How much does dog transportation cost?

One-way journeys start from £15, covering up to 10 miles of driving. Collection-and-return journeys start from £30.

Additional dogs from the same household travelling together are charged at £5 extra.

For journeys exceeding 10 miles, additional mileage is charged at £1 per mile over the included allowance, per journey.

How will my dog travel?

Your dog will travel in my purpose-fitted van, using individual travel crates designed with their comfort and safety in mind. This ensures they're safely secured throughout the journey.

Do you collect dogs directly from their homes?

Yes. I'll collect your dog directly from your home at an agreed time, so there's no need for you to arrange alternative transport or bring them to me.

Do you provide transport for owners as well as dogs?

No, I currently offer a pet-only transportation service. This means I can transport your dog safely to their destination, but I don't provide transport for owners or passengers.

Are dogs insured during transportation?

Yes. Your dog is covered by my appropriate business insurance during transportation, from collection through to drop-off.

Emergencies & Medication

What happens if my pet becomes unwell or has an emergency whilst in your care?

Your pet's safety and welfare are always my priority. If your pet becomes unwell or is injured while in my care, I will contact you as soon as possible and, where necessary, seek appropriate veterinary attention.

Emergency arrangements and your preferred veterinary practice will be discussed as part of your Client & Pet Care Agreement.

Do you look after pets with medication or additional care needs?

Yes. I'm happy to discuss medication, dietary requirements and additional care needs where I can safely accommodate them. Your pet's individual requirements will be discussed and recorded during the Meet & Greet.

Payments, Cancellations & Deposits

When is payment required?

Payment is made via bank transfer prior to your scheduled service, unless otherwise agreed for regular clients. Cash payment on the day is also accepted. Payment in advance secures your booking and helps ensure everything runs smoothly on the day.

What happens if I don't pay my invoice on time?

Payment is required by the due date stated on your invoice. A 7-calendar-day grace period is provided following the due date.

If payment remains outstanding after this period, late-payment charges may apply in accordance with the terms of my service agreement. Future bookings may also be suspended until any outstanding balance has been settled.

What's your cancellation policy?

Walks and Home Visits:

Please provide at least 24 hours' notice for cancellations. Cancellations made within 24 hours will incur a 50% charge of the agreed service fee.

There are no deposits required for walks and home visits.

Overnight Stays:

Due to the nature of longer bookings, the following cancellation terms apply:

• 5 or more days’ notice: No cancellation charge.

• Between 2 and 5 days’ notice: 50% of the total booking fee.

• Less than 2 days’ notice: 100% of the total booking fee.

A 25% deposit is required to secure all overnight stay bookings. All deposits are non-refundable.

Are there additional charges on bank holidays?

Yes. All services on bank holidays are charged at 1.5x my standard rate.

How do I secure an overnight booking?

A 25% deposit is required to secure your overnight stay booking. Once the deposit has been received and your booking arrangements have been agreed, your dates are secured.